FAQ

 

SHIPPING

1. When will my order ship? (Updated: March 2026)

Due to a high volume of orders and few individuals in our team, it takes 2-3 weeks to ship. Please note: nearly every item in our shop is handmade and made to order. Once your order ships, it will take 1-5 days to arrive to its final destination (U.S orders). Delays are likely to occur during holidays and weekends due to closed post offices.

Upcoming U.S Holiday: Memorial Day, May 25th

*Post offices closed*

 

2. How much is shipping?

Shipping to anywhere in the U.S is a flat rate of less than $6. Orders $50+ ship for free (U.S Orders Only).

 

3. Where do you ship to and from where do you ship?

We ship to the U.S and internationally. We make, pack, and ship orders from California, USA.

 

4. I entered the wrong address at checkout, can I change it?

If your order has not shipped, please contact us immediately via our email: thebellapearl@gmail.com. Please include the following: 'Change Shipping Address' and order # in the email header. 

       Example: Change Shipping Address for Order #6000

 

5. Why hasn't my tracking information updated on USPS?

It can take 24-48 hours for information to update on the USPS site. This does not include delays that USPS may be having due to holidays, weather, etc. If you are concerned about your order, please contact us and we can look into it. 

 

REFUNDS & CANCELLATIONS

1. I was issued a refund, how long will it take for the refund to be in my account?

Once we approve and send you an email in regards of a refund, it will take 5-10 business days for the amount to appear in your account. All refunds are initiated by us and are transferred to your bank to complete and finalize the refund. 

 

2. Can I cancel my order?

Orders may be cancelled within 24 hours once the order was placed. Contact us immediately to cancel. Please note that once we package and ship your order, we are unable to cancel it.

 

CONTACTING US

1. How can I contact you?

Please contact us in regards of questions or concerns via our business email: thebellapearl@gmail.com.

 

2. What are your contact hours?

The following are our business contact hours but feel free to contact us at any time. If you contact us after our contact hours, we will respond in the following business day.  

Monday - Friday: 8am - 4pm PST 

Saturday: 12pm - 4pm PST 

Sunday: Out of Office

*Hours may vary during holidays*